1. Enter Nonconformance Details

Enter Nonconformance Details
  1. Select the date of the material or ingredient nonconformance.
  2. Select the supplier of the nonconforming material or ingredient.
  3. Enter the quantity of the nonconforming material or ingredient.
  4. Select the date and time of manufacture.
  5. Select the durability date (Best Before or Use By) of this batch of material or ingredient.
  6. Select the nonconformance from the categories module.
  7. Enter the lot or batch number of this batch of material or ingredient.
  8. Enter a description of the material or ingredient nonconformance.

2. Enter Hold / Quarantine Details

Enter Hold / Quarantine Details

All nonconforming material or ingredient should be put on hold and placed in quarantine.

  1. Select the date and time the nonconforming material or ingredient was put on hold.
  2. Enter the hold location.
  3. Select how the hold is being identified.
  4. Select the person who authorized the hold.
  5. Select the isolation method used to isolate the nonconforming material or ingredient from normal stock.

3. Make a Nonconformance Decision

Make a Nonconformance Decision

A decision needs to be made as to what to do with the nonconforming material or ingredient.

  1. Select the appropriate decision.*
  2. Select the person of authority who has made this decision.
  3. Select the date the decision was made.
  4. Enter a decision report.

*If a decision is made to Reject & Return the nonconforming material or ingredient then the Reject & Return section will open. If a decision is made to Reject & Dispose the nonconforming material or ingredient then the Reject & Dispose section will open. All other decisions will lead straight to close-out.

3.1. Enter Reject & Return Details (if applicable)

Enter Reject & Return Details (if applicable)
  1. Select the date of the return.
  2. Select the person who is supervising the return.

3.2. Enter Reject & Dispose Details (if applicable)

Enter Reject & Dispose Details (if applicable)
  1. Select the disposal date.
  2. Select the person supervising the disposal.
  3. Select the licensed waste contractor responsible for disposing the nonconforming material or ingredient.

4. Close out Nonconformance

Close out Nonconformance

The close out section allows you to record any notifications made to customers or regulatory bodies concerning the nonconforming material or ingredient.

  1. Select the customer or organization from the contacts module.
  2. Select the date they were notified.
  3. Select the means by which they were notified (email, phone, letter etc).
  4. Enter the specific contact person who was notified.
  5. Enter any other relevant notes relating to the notification.