1. Enter Nonconformance Details

Enter Nonconformance Details
  1. Select the date of the service nonconformance.
  2. Select the supplier of the nonconforming service.
  3. Select the date of the service nonconformance.
  4. Select the nonconformance from the categories module.
  5. Enter a description of the service nonconformance.

2. Make Nonconformance Decision

Make Nonconformance Decision

A decision needs to be made as to what action to take following the nonconforming service.

  1. Select the appropriate decision.
  2. Select the person of authority who has made this decision.
  3. Select the date the decision was made.
  4. Enter a decision report.

3. Close out Nonconformance

Close out Nonconformance

The close out section allows you to record any notifications made to customers or regulatory bodies concerning the nonconforming service.

  1. Select the customer or organization from the contacts module.
  2. Select the date they were notified.
  3. Select the means by which they were notified (email, phone, letter etc).
  4. Enter the specific contact person who was notified.
  5. Enter any other relevant notes relating to the notification.